Mr.Bank

The definition of ‘small business’ Independent Review | 26th October 2020

Contents

  1. Executive summary and recommendations ……………………………………………………… 4
    1.1 Purpose of the review ………………………………………………………………………………………….. 4
    1.2 Overview of our approach to the review ………………………………………………………………… 4
    1.3 The small business sector in Australia …………………………………………………………………….. 5
    1.4 Key findings ………………………………………………………………………………………………………… 6
    1.5 Our recommendations in relation to the Code ………………………………………………………… 7
    1.6 Other measures to support the Code and increase its impact …………………………………. 11
    1.7 A note of appreciation ………………………………………………………………………………………… 12
  2. Purpose of the review ………………………………………………………………………………… 13
    2.1 Background to the review …………………………………………………………………………………… 13
    2.2 The Banking Code of Practice ………………………………………………………………………………. 13
    2.3 Objectives of the review ……………………………………………………………………………………… 14
    2.4 Entities which are impacted by the definition of small business ………………………………. 15
    2.5 The extent and nature of companies impacted by these definitions ………………………… 18
    2.6 Framework for addressing the issues raised by the review and inputs to our work ……. 27
    2.7 Our approach to stakeholder engagement ……………………………………………………………. 28
  3. Desktop research and analysis …………………………………………………………………….. 29
    3.1 Overview of the definition of small business …………………………………………………………. 29
    3.2 Nature and extent of businesses protected by the Code…………………………………………. 29
    3.3 Extent of application of the Code …………………………………………………………………………. 32
    3.4 Nature of protections available to small businesses under the Code ………………………… 33
    3.5 Consideration of the criteria used by the definition ……………………………………………….. 35
    3.6 The values used in the criteria …………………………………………………………………………….. 36
    3.7 Application at an individual company or group level ………………………………………………. 38
    3.8 Application at a facility or aggregate borrowings level ……………………………………………. 39
    3.9 Definitional issues identified during our review …………………………………………………….. 39
    3.10 Observations and conclusions ……………………………………………………………………………… 40
  4. Findings from previous reviews ……………………………………………………………………. 41
    4.1 A brief history of the definition of small business…………………………………………………… 41
    4.2 The Khoury Review …………………………………………………………………………………………….. 42
    4.3 The Hayne Royal Commission ……………………………………………………………………………… 43
    4.4 The ASBFEO Inquiry into Small Business Loans ………………………………………………………. 44
    4.5 Observations and conclusions ……………………………………………………………………………… 45
  5. Stakeholder engagement findings ………………………………………………………………… 46
    5.1 Overview of our approach to stakeholder engagement ………………………………………….. 46
    5.2 Key issues for stakeholder engagement ………………………………………………………………… 47
    5.3 Findings from our stakeholder engagement discussions …………………………………………. 47
    5.4 An overview of written submissions provided to Pottinger……………………………………… 50
    5.5 Findings from our public stakeholder questionnaire ………………………………………………. 52
    5.6 Observations and conclusions ……………………………………………………………………………… 53
  6. Overall observations and recommendations …………………………………………………… 55
    6.1 Introduction and summary of findings ………………………………………………………………….. 55
    6.2 The Code as a minimum standard for bank behaviour ……………………………………………. 55
    6.3 Recommendations related to the criteria used by the definition ……………………………… 56
    6.4 Recommendations related to the values used in the criteria …………………………………… 58
    6.5 Recommendations related to application of the criteria to groups of businesses ………. 61
    6.6 Recommendation related to application of the borrowings limit …………………………….. 63
    6.7 Recommendations on categories of business to be excluded from the Code …………….. 64
    6.8 Observations on other measures to support the impact of the Code ……………………….. 65
    6.9 Timing considerations ………………………………………………………………………………………… 67
    6.10 Implications of our recommendations ………………………………………………………………….. 67
    6.11 Alignment with other definitions of small business ………………………………………………… 68
    6.12 Conclusion and acknowledgements ……………………………………………………………………… 69
  7. Index to figures …………………………………………………………………………………………. 70
    Pottinger is an independent, employee-owned corporate advisory firm dual headquartered in
    Sydney and New York City. We provide advice to private and public sector organisations on strategy,
    public policy, M&A, joint ventures, risk and innovation to help companies and communities increase
    growth, reduce risk and accelerate impact. For further information, please visit Pottinger.com.
    Independent Review of the definition of small business Strictly private and confidential
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  8. Executive summary and recommendations
    1.1 Purpose of the review
    The Code of Banking Practice came into effect on 1st November 1996. Since then, it has been
    updated and revised on several occasions, most recently through a comprehensive rewrite
    following the findings of the Khoury Review and the Hayne Royal Commission, as well as other
    subsequent reviews.
    The Banking Code of Practice (2019) (the “Code”) sets out standards of behaviour that banks
    should follow in their dealings with consumers and small business customers. It includes specific
    protections for small businesses, including simplified loan documentation, greater notice of
    enforcement action and enhanced transparency. Currently, the 221
    bank members of the
    Australian Banking Association (the “ABA”) account for approximately 89%
    2
    of the assets in the
    Australian banking system.
    The Code is the first substantive industry code to be approved by the Australian Securities &
    Investments Commission (“ASIC”) under the Corporations Act 2001, and the ABA has sought
    and obtained approval for all subsequent changes to the Code. ASIC’s original approval of the
    Code was subject to the ABA agreeing to commission an independent review of the definition
    of small business in the Code within 18 months of the Code’s commencement.
    Accordingly, in September 2020, the ABA appointed Pottinger to conduct an independent
    review of the definition of small business under the Code. The objectives of our review are to
    determine whether, and if so how, the definition of small business should be updated, including
    consideration of:
    ◼ The relevance of the criteria used by the definition, ie annual turnover, employee numbers
    and borrowings outstanding;
    ◼ The values used in the criteria, currently A$10m for annual turnover, 100 for full-time
    employee numbers and A$3m for borrowings;
    ◼ Whether the criteria should be applied at an individual entity or group level, as well as the
    definitions used to determine which related entities should be taken into account in defining
    a group;
    ◼ Whether the criteria related to borrowings should apply solely to the facility in question or
    to the aggregate of all outstanding facilities; and
    ◼ The potential impact of any proposed changes to the criteria and/or the values, both in terms
    of overall materiality in the context of the banking system and in relation to the practicalities
    of implementing any proposed changes.
    Further information including our terms of reference are set out in section 2.
    1.2 Overview of our approach to the review
    To assess these issues, we have undertaken our own desktop research and analysis, taking into
    account data sourced from the Australian Bureau of Statistics (“ABS”), the Australian Prudential
    Regulation Authority (“APRA”) and ASIC as well as other sources, as set out in section 3. We also
    considered the previous recommendations and observations on relevant matters made by the
    1
    The 22 ABA members can be found at this link
    2
    APRA – Monthly authorised deposit-taking institution statistics (August 2020)
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    Hayne Royal Commission, the Khoury Review, the ASBFEO Inquiry into Small Business Loans and
    the Council of Financial Regulators, as summarised in section 4.
    In addition, we have also completed a stakeholder engagement exercise, consulting with a wide
    range of stakeholders as summarised below.
    Figure 1: Overview of stakeholders consulted
    We also gathered perspectives from the public via a stakeholder questionnaire. The findings
    from our stakeholder engagement process are set out in section 5.
    1.3 The small business sector in Australia
    Small businesses are critical to the Australian economy. For example, of the 884,821 businesses
    recorded by ABS at June 2019 as having employees, 823,715 or 93% employed fewer than 20
    employees. Only 4,271 or 0.5% employed 200 or more people. Data is not available for the
    number of businesses with fewer than 100 employees, as ABS does not report this figure.
    Meanwhile, at the same date, 98.4% of all businesses recorded had turnover less than A$10m3
    ,
    ie would satisfy this criterion of the definition of small business under the Code.
    Figure 2: Proportion of businesses with revenues in the band indicated4

Figures in Australian dollars. Source: Pottinger analysis of ABS data
It is not possible to tell from ABS data the number of businesses that have both turnover of
under A$10m and fewer than 100 employees as the data is not presented in this manner. Even
if there was no overlap between these categories, however, it is clear that at least 95% of
businesses will meet both tests if these are applied on a legal entity basis.
3
Source: ABS data – ABS 8165
4
Source: ABS data – ABS 8165. Figures exclude companies that have no employees
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1.4 Key findings
Our overall observations and the recommendations which follow reflect a synthesis of our
desktop research and background knowledge of the banking sector, consideration of the various
previous reviews and our stakeholder engagement exercise. Our recommendations are also
informed by the challenging operating environment brought on by the COVID-19 crisis.
As an important overarching observation, there is widespread support for the Code and
widespread recognition of its importance in providing protection to small businesses in
Australia. Importantly, most stakeholders consulted believe the Code represents a set of
minimum standards of behaviour to be observed by banks in dealing with their small business
customers.
There is broad consensus that the criteria used in the definition (turnover, employee numbers
and aggregate borrowings) are both reasonable and appropriate, and that these tests should
be assessed at a group level, rather than at an individual legal entity level. Not all stakeholders
support these views, with some preferring to reduce the number of criteria that are used in the
definition and/or recommending that the aggregate borrowings criterion should be applied at
an individual facility level.
Meanwhile, there are several areas where there is broad support for the Code to be refined,
including in relation to:
◼ Improving the precision of some of the terminology used, so that there is greater clarity and
consistency regarding which enterprises are treated as small businesses;
◼ Giving small businesses greater confidence and transparency regarding whether or not they
are (and will continue to be) treated as a small business by any particular bank; and
◼ Contributing to reducing the number of different definitions of small business that are used
in Australia and clarifying why different definitions are used by different bodies.
The current definition of ‘related entities’ used by the Code is drawn from the Corporations Act

  1. Related entities include a broad set of legal and natural persons, including relatives,
    beneficiaries under a trust, trustees and related bodies corporate (ie other corporate legal
    entities). The definition of ‘related entities’ does not, however, include legal entities which are
    affiliated or organised under certain joint venture or partnership structures.
    This definition results in some small businesses being inappropriately excluded from the
    protections of the Code, such as small agricultural businesses that operate independently but
    which are owned by members of the same extended family. The definition can also result in
    some businesses that are part of large, sophisticated groups being treated as small businesses.
    This issue cannot simply be addressed by applying all three criteria at a group level but rather
    will require changes to the definition of small business itself.
    Meanwhile, there are some categories of business that are demonstrably sophisticated in
    nature and whose ability to access relevant institutional banking products may be inhibited by
    being classed as a small business. There is thus a case for such businesses to be automatically
    excluded from the protections of the Code.
    Almost every stakeholder expressed the view that there are too many conflicting definitions of
    small business. There is near unanimous agreement that this causes considerable confusion for
    customers and that there would be considerable merit in reducing the number of definitions in
    use in Australia. In practice, however, there is no simple way to do this, as the various definitions
    are used for a variety of different purposes. No stakeholder made recommendations as to how
    simplification could be achieved.
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    In addition, we identified several areas which represent, or may be perceived to represent,
    loopholes in the definition of small business and how this is applied by banks. These have
    potential to cause further confusion to customers and to create reputational risk for banks
    which subscribe to the Code. One particular issue is that it is not straightforward for an
    enterprise to determine whether or not it qualifies to be treated as a small business under the
    Code, as this requires knowledge of the Code, the Corporations Act 2001 definition of related
    entities and aspects of the Australian Financial Services regime.
    Given the importance attached to the issues of simplicity and transparency, we have included
    in our report suggestions as to measures that could be implemented by stakeholders to help to
    help mitigate these challenges.
    Finally, there is also broad support for increasing the borrowing limit to A$5m in due course.
    Some banks have already made this change. We acknowledge that there is little consensus
    regarding whether this change is worthwhile, and two medium-sized banks have expressed the
    view that any such change could have an adverse impact on competition and access to credit,
    though these views were neither definitive nor supported by specific evidence.
    As an overarching matter, most stakeholders consider supporting more small businesses, rather
    than fewer such enterprises, to be an appropriate guiding principle. This is especially relevant
    having regard for the challenging operating environment brought on by the COVID-19 crisis.
    This approach is consistent with the operating practice of many banks to apply just one, rather
    than two or all, of the criteria used in the current definition of small business to determine a
    customer’s eligibility for protection under the Code.
    Our review addresses the definition of small business under the Code and certain related
    matters. We note that the current version of the Code only became effective from 1st March
    2020, and that a wider review of the Code is due to be undertaken in 2021.
    In the following sections, we summarise our recommendations in relation to the definition of
    small business in the Code and set out further measures that could be implemented by relevant
    stakeholders to support the Code and increase its impact.
    1.5 Our recommendations in relation to the Code
    The recommendations set out below address the issues we have identified, whilst giving
    appropriate consideration to the extent of impact (or otherwise) that any proposed change
    might have on the number of customers protected, the level of transparency achieved, and the
    cost, complexity and risk of implementation for the banks and other relevant stakeholders.
    Figure 3: Summary of recommendations
    Area Recommendations
    The criteria and
    values used
    1 The criteria used by the definition of small business should be retained
    2 An enterprise should continue to be required to meet all three criteria to qualify as a
    small business
    3 The values related to employee numbers and turnover should be retained
    4 The value used in the borrowing criterion should be increased to A$5m in due course
    Related entities
    5 All three criteria should be applied at a group level
    6 The definition of related entities should be refined
    Aggregate
    borrowings
    7 The borrowings criterion should continue to apply to aggregate borrowings
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    Area Recommendations
    Exclusions 8 Certain categories of sophisticated business should be specifically excluded
    Implementation
    9 The ABA should endorse our recommendations in the near term and implement them
    as soon as practicable
    Two recommendations, namely the application of all three criteria at a group level
    (rather than an individual legal entity level) and the exclusion of certain types of
    sophisticated enterprise can readily be implemented more rapidly and accordingly we
    recommend that the Code be updated to address these in the near term
    Implementation of the other recommendations can commence following completion of
    the upcoming review of the Code, thus allowing sufficient time for banks to prepare
    and to ensure that all relevant implications are properly considered in advance
    We provide further detail on these recommendations and the rationale for proposing them in
    section 6. Whilst most of the above recommendations are straightforward in nature, there are
    four that merit particular attention, as summarised below.
    Aggregate borrowings: Unlike the Khoury Review, Hayne Royal Commission and ASBFEO
    Inquiry, we recommend that the credit criterion is based on aggregate borrowings, rather than
    on an individual facility limit. The reason for this is that the fundamental purpose of the Code is
    to protect unsophisticated customers, rather than to enforce simplified documentation or other
    requirements on particular products. Our view is that aggregate borrowings represents a better
    measure of sophistication than the size of individual facilities. In addition, the use of a facility
    limit would result in sophisticated organisations with large borrowing requirements that are
    implemented through a series of smaller facilities being classified as small business customers.
    The credit threshold: We acknowledge that there has been substantial debate and discussion
    in relation to the recommendation by previous reviews that a value of A$5m should be used in
    the borrowings criterion, and that this ultimately resulted in a figure of A$3m being used in the
    Code. On balance, and in conjunction with our view that the borrowings criterion should be
    based on aggregate borrowings, we recommend that in due course the Code should be updated
    to refer to an aggregate borrowings amount of A$5m. We note that the ABA’s submission, made
    on behalf of its member banks including all subscribers to the Code, opposed this change5
    .
    Meanwhile, some banks and associated stakeholders emphasised that any such change should
    only be implemented after an appropriate preparatory period. Importantly, however, in our
    direct consultations with most of the banks that subscribe to the Code, no banks opposed such
    a change outright. This would extend the protections of the Code to a modest number of
    additional businesses, in line with estimates made during previous reviews and now quantified
    more precisely via data gathered by ASIC upon which this review has relied.
    Related entities: We recommend refining the definition of related entities as that term is used
    in the definition so that it explicitly recognises unincorporated legal entities such as joint
    ventures, partnerships and trust structures and treats all businesses that are under common
    control as a single group. Considerable care is required in developing the precise wording to be
    used in order to avoid unintended consequences and to ensure that it can readily be applied in
    practice by banks. While we provide the rationale for these recommendations, legal advice
    beyond our scope would be required in order to reach a definitive recommendation.
    Implementation: We recommend that the more significant changes identified, including the
    need to refine the definition of related entities, are implemented at the same time as any other
    changes that arise from the broader review of the Code in 2021. This will help to minimise the
    5
    The ABA’s submission opposed increasing the credit exposure criterion to A$5m as “it appropriately reflects the policy intent
    behind the Code of ensuring small businesses have the benefits of protections while leaving larger, more sophisticated businesses
    free to negotiate appropriate conditions with their bank.”
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    cost and risk to banks and other stakeholders of these changes. Thereafter, reflecting the
    significant evolution of the Code over recent years, we recommend that further changes should
    be as limited as possible for a period of at least three to five years.
    More broadly, we have considered carefully, and our recommendations are informed by, the
    current economic circumstances in Australia brought about by the COVID-19 crisis and
    subsequent recession. Many small businesses currently face significant challenges, and these
    conditions are likely to continue into 2021 and potentially beyond. Unsurprisingly, many
    stakeholders identified the importance of these factors.
    Our recommendations result from investigating the series of questions laid out in our terms of
    reference. For clarity, we set out below our specific answers to these questions.
    Figure 4: Summary of our responses to the questions raised in our terms of reference
    Focus of question Pottinger’s perspective
    The overall balance of
    the definition
    We believe the overall balance of the definition is appropriate, subject to the
    various refinements outlined below
    The turnover threshold
    Turnover is an appropriate criterion for determining small business status under the
    Code, and is used by several other definitions of small business
    Turnover is a necessary criterion, ensuring that businesses with high revenues but
    low borrowing requirements and employee numbers are not inappropriately
    categorised as small businesses
    The turnover threshold of A$10m is set at the appropriate level, ensures the large
    majority of businesses are captured by the definition, and is broadly consistent with
    both the employee numbers and aggregate borrowings criteria
    The employee threshold
    The number of employees is an appropriate criterion for determining small business
    status under the Code, and is used by many other definitions of small business
    The number of employees is a necessary criterion, ensuring businesses with a
    significant number of employees, low borrowing requirements and modest
    revenues are not inappropriately categorised as small businesses
    The employee threshold of 100 employees is set at the appropriate level, ensures
    the large majority of businesses are captured by the definition, and is broadly
    consistent with both the revenue and aggregate borrowings criteria
    Application of the
    definitions at a group
    level
    The revenue and employee numbers criteria should be applied at a group level
    A new definition is required, in order to ensure entities such as partnerships and
    unincorporated joint ventures are taken into account and to avoid exclusion of
    businesses that are related entities but are neither under common control nor
    operate as single economic entities
    The credit criterion
    The credit criterion should continue to be applied to the ‘total credit exposure’ of
    the borrower and its related entities (based on a new definition) and should not be
    applied on a per facility basis
    The credit threshold The credit threshold should apply to aggregate borrowings and should be increased
    in due course to A$5m, in line with the recommendations of previous reviews
    Inadvertent implications
    of the definition
    The definition of related entities results in it unintentionally and inappropriately
    excluding some types of business, such as businesses that are not under common
    control, but which are owned by members of an extended family
    The definition of related entities results in it unintentionally and inappropriately
    including as a small business some larger economic entities that operate through
    unincorporated joint ventures, partnerships and other similar structures
    The changes we propose should be endorsed by the ABA in the near term, with
    implementation of certain changes to commence at the next convenient juncture
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    Focus of question Pottinger’s perspective
    Timing of proposed
    changes
    (eg early to mid-2021). The remaining changes – those which require further
    assessment (including eg legal analysis) – should be implemented following
    completion of the broader review of the Code that is to be carried out in 2021
    In each case, significant notice should be provided to banks to help minimise the
    cost and risk of implementing such changes
    We do not anticipate any material impact on small businesses of this approach
    The terms of reference for our review also required us to consider the potential benefit to
    customers of any change in the definition of small business used by the Code, as well as any
    effect on the availability or price of credit to business customers as well as on competition in
    the banking sector. We comment briefly on these questions below.
    ◼ Benefits to customers: Increasing the aggregate borrowings limit from A$3m to A$5m would
    give around 10,000 business customers access to the protections of the Code. These
    businesses are likely to be significantly larger than the average small business that is
    protected under the Code. For example, their average borrowings are estimated to be
    around A$3.6m to A$3.8m based on data provided to us by ASIC. We anticipate that these
    businesses will thus have proportionately more turnover and employees, and as a result are
    more significant enterprises in terms of their contribution to Australian economic output
    and employment. We consider this an important consideration as Australia undertakes to
    repair its industry, community and economy as a result of the COVID-19 crisis. The primary
    benefit for these customers will be increased confidence that they will be treated reasonably
    and fairly by their bank. Providing access to the Code’s protections may give such customers
    greater confidence, and a more frictionless means, to take on additional borrowing, for
    example, as may be required to support business growth as the Australian economy emerges
    from the current recession;
    ◼ Availability or price of credit: There are several factors that could, in theory, impact on the
    availability or price of credit to business customers if the aggregate borrowings criterion is
    increased from A$3m to A$5m. These will primarily relate to a bank’s assessment of the risk
    related to a proposed facility, or to its assessment of its ability to manage risks related to
    that facility over time, that may arise through the requirements imposed by the Code in
    relation to small business customers. In practice, a small number of banks identified that
    these potential risks might emerge, but we have not identified or been provided with any
    data or evidence through which we can quantify this risk. Ultimately, we note that the loans
    involved account for only a small portion of overall business lending in Australia. Our overall
    view is that any such risks can best be mitigated by ensuring appropriate notice is given to
    banks of proposed changes; and
    ◼ Potential impact on competition: We estimate that the value of loans that would fall within
    the scope of the Code if the borrowings limit was increased from A$3m to A$5m would be
    approximately A$37bn. This equates to approximately 4.6% of all business lending in
    Australia by value, or 5.4% of all business lending by ABA members, or 5.8% of all business
    lending by ABA members with small business lending portfolios. In other words, the
    proportion of the business lending sector that would be affected by these changes is small.
    Overall, as the size of the proposed changes is modest set against the context of banks’ lending
    activities, we believe there is unlikely to be any material impact on ongoing competition in the
    provision of loans to small business as a result of these changes. Further detail is set out in
    section 2.5 (The extent and nature of companies impacted by these definitions).
    Further context on our overall recommendations is set out in Section 6 (Overall observations
    and recommendations) of our report.
    https://www.ausbanking.org.au/wp-content/uploads/2022/06/Independent-Review-of-the-Definition-of-Small-Business-Pottinger-2020.pdf

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