1. A KEY activity for achieving customer satisfaction is to define:
A. The business use.
C. Product specificity.
D. Change control.
2．Project sponsors have the GREATEST influence on the scope, quality, time, and
cost of the project during the:
A. Concept phase.
B. Development phase.
C. Execution phase.
D. Close-down phase.
3．All of the following are characteristics of Project Management Process Groups
A. the Process Groups are linked by the objectives they produce.
B. The output of one process generally becomes an input to another process or is a
deliverable of the project.
C. All of the processes will be needed on all projects, and all of the interactions will
apply to all projects or project phases.
D. When a project is divided into phases, the Process Groups are normally repeated
within each phase throughout the project s life to effectively drive the project to
4 The project manager is more likely to have a full-time role in a
B. Weak matrix
D. Small capitalization