IT服务管理考试资料-Planning to Implement Service Management Manual（英文原版）PDF电子文档

注：Planning to Implement Service Management Manual（英文原版）PDF电子文档，ITIL-IT服务管理考试资料参考！

内容简介

The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management. The book explains the steps required to implement or improve IT service provision. .
The book provides guidance on alignment of the business needs to IT. It enables the reader to a